THE RELATION BETWEEN CULTURE AND PSYCHOLOGICAL PROCESSES OF CONSUMERS: ATTRIBUTES-CONSEQUENCES-VALUES LINKAGES VARIATIONS
PDF

Cómo citar

THE RELATION BETWEEN CULTURE AND PSYCHOLOGICAL PROCESSES OF CONSUMERS: ATTRIBUTES-CONSEQUENCES-VALUES LINKAGES VARIATIONS. (2020). Catálogo Editorial, 1(253), 95-110. https://doi.org/10.15765/poli.v1i253.1536

Resumen

Means-end chain (MEC) theory is grounded in a cognitive approach emphasizing connections between the attributes of the product, the consequences of consumption, and the corresponding instrumentality of satisfying consumer values (Gutman, 1982). Taking this hierarchical cognitive structure into account in cross-cultural contexts can lead to deeper understanding of international consumer behavior concerning product choice and consumption decisions. To date, however, international and cross-cultural applications of MEC theory have been conducted primarily by Western researchers with Anglo-Saxon consumers as subjects (e.g., Grunert et al., 2001; Hofstede, Steenkamp, & Wedel, 1999; Mort & Rose, 2004; Overby, Gardial, & Woodruff, 2004; Russel et al., 2004; Valette-Florence et al., 2000). In addition, little attention has been paid to consumers’ cognitive processing styles, which determine different patterns of thinking, in comparative analyses of MECs among consumers from different cultural backgrounds, particularly Western and Eastern cultures. This is despite the fact that a growing corpus of cross-cultural psychology studies confirms cultural differences in styles of thinking, with Western societies characterized by analytic thinking and Eastern societies characterized by holistic thinking (Nisbett et al., 2001). We suggest that this cultural orientation in the different styles of thinking influences the hierarchical cognitive structure on which consumers from Eastern versus Western cultures base their purchase decision-making process. Thus, the question we address in this research is whether analytic versus holistic thinking affects the manner in which consumers cognitively link product attributes to different consequences and values. More precisely, this research aims to contribute to recent MEC research by examining the relation between cultural differences in cognition between Western (French) and Eastern (Korean) cultural members and their MEC linkages underlying wine purchase decision. Our research was undertaken at two different levels of cross-cultural analysis: a chronic cultural difference level and an experimental level in which either the analytic or the holistic thinking tendency is primed.

PDF

Referencias

Aaker, J., & Williams, P. (1998). Empathy versus Pride: The influence of emotional appeals across cultures. Journal of Consumer Research, 25, 241-261.

Choi, I., Koo, M., & Choi, J. A. (2007). Individual differences in analytic versus holistic thinking. Personality and Social Psychology Bulletin, 33, 691-705.

Choi, I., Park, H., Dalal, R., & Kim-Prieto, C. (2003). Culture and judgment of causal relevance. Journal of Personality and Social Psychology, 84, 46-59.

Gardner, W. L., Gabriel, S., & Lee, A. Y. (1999). I value freedom, but We value relationships: self-construal priming mirrors cultural differences in judgment. Psychological Science, 10, 321-326.

Grunert, K., Lähteenmäki, L., Nielsen, N., Poulsen, J., Ueland, O., & Åström, A. (2001). Consumer perceptions of food products involving genetic modification-results from a qualitative study in four Nordic countries. Food Quality and Preference, 12, 527-542.

Gutman, J. (1982). A means-end chain model based on consumer categorization processes. Journal of Marketing, 46, 60-72.

Hofstede, F., Aubenaert, J., Steenkamp, E., & Wedel, M. (1998). An investigation into the association pattern technique as a quantitative approach to measuring means-end chains. International Journal of Research in Marketing, 15, 37-50.

Hofstede, F., Steenkamp, E., & Wedel, M. (1999). International market segmentation based on consumer-product relations. Journal of Marketing Research, 36, 1-17.

Hong, Y., Benet-Martinez, V., Chiu, C., & Morris, M. (2003). Boundaries of cultural influence: Construct activation as a mechanism for cultural differences in social perception. Journal of Cross-Cultural Psychology, 34, 453-464.

Kühnen, U., Hannover, B., & Schubert, B. (2001). The semantic-procedural interface model of the self: The role of self-knowledge for context-dependent versus context-independent modes of thinking. Journal of Personality and Social Psychology, 80, 397-409.

Kühnen, U., & Oyserman, D. (2002). Thinking about the self-influences thinking in general: cognitive consequences of salient self-concept. Journal of Experimental Social Psychology, 38, 492-499.

Markus, H., & Kitayama, S. (1991). Culture and self: implications for cognition, emotion and motivation. Psychological Review, 98, 224-253.

Morris, M., Nisbett, R., & Peng, K. (1995). Causal understanding across domains and cultures. In D. Sperber, D. Premack, & A. J. Premack (Eds.), Causal cognition: A multidisciplinary debate (pp. 577-612). Oxford, England: Oxford University Press.

Morris, M., & Peng, K. (1994). Culture and cause: American and Chinese attributions for social and physical events. Journal of Personality and Social Psychology, 67, 949-971.

Ng, S., & Houston, M. (2006). Exemplars or beliefs? The impact of self-view on the nature and relative influence of brand associations. Journal of Consumer Research, 32, 519-529.

Nisbett, R., Peng, K., Choi, I., & Norenzayan, A. (2001). Culture and systems of thought: Holistic vs. analytic cognition. Psychological Review, 108, 291-310.

Norenzayan, A., Choi, I., & Nisbett, R. (2002). Cultural similarities and differences in social inference: Evidence from behavioral predictions and lay theories of behavior. Personality and Social Psychology Bulletin, 28, 109-120.

Olson, J., & Reynolds, T. (1983). Understanding consumer’s cognitive structures: implications for advertising strategy. Advertising and Consumer Psychology, 1, 77-90.

Overby, J., Gardial, S., & Woodruff, R. (2004). French versus American consumers’ attachment of value to a product in a common consumption context: a cross-national comparison. Journal of the Academy of Marketing Science, 32, 437-460.

Peter, P., & Olson, J. (2005). Consumer Behaviour and Marketing Strategy. New York, NY: McGraw Hill.

Reynolds, T. (1985). Implications for value research: A micro versus macro perspective. Psychology and Marketing, 2, 297-305.

Reynolds, T., & Gutman, J. (1988). Laddering theory, method, analysis and interpretation. Journal of Advertising Research, 28, 11-31.

Russell, C., Busson, A., Flight, I., Bryan, J., van Lawick, J., & Cox, D. (2004). Comparison of three laddering techniques applied to an example of a complex food choice. Food Quality and Preference, 15, 569-583.

Valette-Florence, P., Sirieix, L., Grunert, K., & Nielsen N. (2000). Means-end chain analyses of fish consumption in Denmark and France: A multidimensional perspective. Journal of Euromarketing, 8, 15-27.

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-SinDerivadas 4.0.

Derechos de autor 2020 Institución Universitaria Politécnico Grancolombiano